Shipping Policy :

Curbside Shipping

• All games include curbside shipping within the continental U.S (the lower 48 states) included in the purchase price.
• Deliveries to locations in Hawaii and Alaska can be obtained for an additional delivery charge. Please contact us for a freight quote prior to placing your order.
• We do not currently accept international orders.
• The delivery person requires your assistance in unloading your table, and leaves the table at the curbside.
• Any additional services, such as two-man delivery, inside delivery, lift-gate trucks, or pallet jacks are not included in the price of the table.
• The cost of these additional services vary from city to city. They usually cost between $75.00 and $150.00 extra.
• You may purchase these additional services directly from the trucking company when they call you for an appointment.

Shipping

• Since freight shipments are quite different than UPS, FedEx or USPS shipments, we want to make sure that our customers understand the shipping procedures to avoid surprises at the time of delivery.
• The trucking company will contact you to set up a delivery appointment.
• It will be a estimated time window of about 2-5 hours.
• All deliveries occur Monday - Friday during regular business hours.
• It is important to keep your scheduled appointment. If you miss the scheduled appointment, the driver will need to reschedule the delivery from the local terminal and they will charge you a redelivery charge.
• Shipping is normally 10 - 15 business days on most goals but large institutional portables could take up to 4 weeks - Most are built to order.
*These shipping schedules are estimates only.
• If your goal shows visible damage upon receipt from the truck or boxes/pieces are missing (please read the delivery ticket before signing), refuse shipment and call us at 1-. We will immediately arrange a new goal to be shipped to you. If you take claim of the goal, you the customer are responsible for all return shipping charges.

Cancellation Policy

• If you wish to cancel your order BEFORE shipment, BBallGoals.com will gladly provide a full store credit, refund the total amount by company check minus 3% of the total order, or credit the amount directly to your card minus 6% of the total order.
• If you wish to cancel your order AFTER shipment, the customer must return all product at their own expense to receive a full store credit, refund by company check minus 3%, or credit to the charge card minus 6% for the purchase price. Actual shipping charges from the original purchase will be deducted from the refund or credit as well and a 25% restocking fee will apply.

Return Policy

• If you are not completely satisfied with your order you may return it within ten days for a refund or exchange, provided that:

1) Customer must request via email and receive prior approval for a return authorization number from BBallGoals.com. To request a return authorization number, please send a request by email to: sales@basketballstandardsusa.com
2) Products are still in their original box and packing.
3) All returns must be in original condition, including packaging, documentation, warranty cards, manuals and accessories. Pool cues must be unused and un-chalked.
4) Original shipping and handling charges are not refundable. Actual shipping cost will be deducted from refund for all orders that offer free shipping. Please keep in mind that shipping costs can be very expensive (usually between $125 and $400 each way) for large items such as game tables that must be shipped via freight truck and in some cases it costs more to return an item than to keep it.
5) Customer is responsible for costs and arrangements for shipping and proof of delivery on all returns. Please retain tracking information from the shipper until you have been credited. We highly recommend using a reputable carrier capable of providing proof of delivery and insurance as the game must be received in new condition.
6) A 25% restocking fee will be deducted from refund for all returned, non-defective merchandise.

• Any orders that are refused upon delivery, undeliverable, or cancelled after being shipped will be subject to the above return policy.

• If you have any questions about our policy please email us at: sales@basketballstandardsusa.com

Warranty Service

• All of our suppliers hold to the strictest standards of quality control, and all of our products carry manufacturer warranties.
• If by chance you receive a product which is defective, the warranty information and service address will be clearly marked on or in the package you receive. If you ever have questions not answered by the manufacturer, please call us at 1- or email us at: sales@basketballstandardsusa.com

Thank you for shopping with
BasketballStandardsUSA.com!

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	Shipping Policy

	If you should have any questions or comments please call our customer service department or send us an e-mail.